Once your order is on its way it will get to you via the shortest possible way, without any hassle for you! That means: Our logistics team will process your order lightning fast. And all this will happen at a fair price with no hidden extra costs!
Free UK Delivery for all orders over £75.00 Ex VAT
For orders up to an Order Value of £75.00 Ex VAT UK Standard Delivery will be charged at £6.95 Ex VAT per consignment.
We process orders Monday to Friday. Your order will be shipped ‘Standard Delivery*’ for stock items, if your order is placed before the following times and all conditions are met**:
Orders placed before 2:00pm GMT**
For further information on delivery please refer to our Terms and Conditions
Please remember that most postal and courier services only deliver on working days (Mon-Fri).
All parcels are packed with adequate protection and fragile items are sufficiently re-enforced to protect the item while in transit.
We endeavour to ship all items as fast as possible. Occasionally during peak times orders can take longer to ship – please accept our apologies if this is the case.
Delivery cost for ‘Goods’ with ‘Special Requirements’, will be advised to you and agreed, prior to your order placement.
Additional fraud checks may need to be carried out and identities verified – this may cause delay to your order. We aim to carry out these checks as quickly and efficiently as possible. The time can be reduced by checking for emails from Innerglass Ltd, T/a Green Planet Catering Equipment and supplying a daytime contact number with your order.
***Next day delivery service is available upon request, subject to stock availability, cleared funds and customer address verification. We will send your order by the quickest means possible at the rate you have paid.
Domestic Shipping
UK Mainland Delivery – £6.95 (Ex VAT)
Delivery is free for orders over £75.00 (Ex VAT)
Northern Ireland – Not Available
Worldwide Shipping
Not Available
Returns Information
Before any product or part can be returned an authorised returns number is to be obtained; failure to obtain a returns number may result in the product or part being refused for credit and deliveries refused and/or returned back to you.
Returns numbers will not be issued after 30 calendar days (from invoice date) unless the item to be returned is a warranty claim. Once a returns number has been issued all parts need to be returned within 14 days; No credits will be issued after this period.
Faulty Products or Parts: the following information may be required
– Warranty on all parts is dependant on the manufacturers policy; this may be between 3 and 12 months or longer. (Please contact us for the correct warranty period for any faulty products or parts).
– Date that the product or part was fitted and when it failed.
– All faulty products or parts must be returned with a detailed engineers or competent person’s report explaining the fault.
– Confirmation that the product or part was fitted by a qualified engineer or competent person trained to work on the manufacturers equipment.
Damaged Products or Parts
– Innerglass Limited T/a Green Planet Catering Products must be notified within 24 hours on receipt of all damaged products or parts. Please refer to our Terms and Conditions. Innerglass Limited T/a Green Planet Catering Products will not be responsible for any reimbursement or product replacement if failure to notify us within this specified time. All damaged products or parts need to be returned in their original packaging, with an authorised returns number which must be obtained from Innerglass Limited T/a Green Planet Catering Products.
Products or Parts that are No Longer Required
– A re-stocking charge of 25% will be applied for all stock items; however products or parts that need to be returned to their respective manufacturers may have a different re-stocking charge and you will be advised of this.
– Printed Circuit Boards (PCB’s) will not be accepted back for credit, unless agreed with Innerglass Limited T/a Green Planet Catering Products.
– Special order products or parts will not be accepted back for credit.*
Duplicated Orders
– Duplicated orders due to Innerglass Limited T/a Green Planet Catering Products will be issued with a full credit.
– Duplicated orders that are customer errors will be subject to a 25% re-stocking charge for stock items; however products or parts that need to be returned to their respective manufacturers may have a different re-stocking charge.
– Special order products or parts will not be accepted back for credit.*
Picking Errors
– All picking errors must be notified within 24 hours of receipt of order, full credit will be issued where necessary.
Incorrectly Ordered Products or Parts
– A re-stocking charge of 25% will be applied for all stock items; however products or parts that need to be returned to their respective manufacturers may have a different re-stocking charge.
– Printed Circuit Boards (PCB’s) will not be accepted back for credit, unless agreed with Innerglass Limited T/a Green Planet Catering Products.
– All special order items will not be accepted back for credit.*
Incorrectly Supplied Parts: the following information may be required
– All information on the appliance, including model and serial number to verify the information given.
– Who provided the parts information, Innerglass Limited T/a Green Planet Catering Products, Manufacturer etc. and how it was requested i.e. fax, telephone, email website.
– If Innerglass Limited T/a Green Planet Catering Products provided the part information our ‘Enquiry Processing’ number must be provided, failure to provide this may result in a 25% restocking charge being applied, as we will assume that we did not provide you with the part information. (All customers quoted part information by Green Planet Catering Products will be issued with an Enquiry Processing Number).
*Special Order items: are non-stock items, or items that cannot be returned to our suppliers. It is recommended that you check the return status of products or parts when ordering.